Influencer Marketing and Why You Should Embrace It 

Influencer marketing has seen quite the rise in 2018, and it shows no signs of slowing down. In this study, Hubspot predicts that by 2020 influencer marketing is expected to become an $8 billion business on Instagram alone, and we can’t seem to agree more. Instagram’s unique way to showcase content and the constant increase in its active users made it the most sought-after platform for brand-influencer collaborations.

The question you might be asking yourself now is: should I invest in influencer marketing for my brand? Well, if you are looking to position your brand in the market, have a speciality product, are targeting a young audience, or looking to insight a product or service trial then yes you should consider influencer marketing and we have a few reasons why.

1- DRIVE WORD OF MOUTH

In a article on Word of Mouth Marketing in Bigcommerce, it was reported that “92% of consumers believe suggestions from friends and family more than advertising,” and “88% of people trust online reviews written by other consumers as much as they trust recommendations from personal contacts.” There is something about hearing of a brand from someone other than the brand itself that makes it more credible and appealing to the audience. Here is where the power of influencer marketing lies; impacting people’s buying decision.

2- ADVERTISE AUTHENTICALLY AND ORGANICALLY

The changes in Facebook’s algorithm in favor of more meaningful person-to-person interaction are pushing brands to rely more and more on influencers to reach their audiences, especially in the Fashion and Beauty industries which accounted for more than 30% of sponsored posts on Instagram since 2015. Influencers have a unique tone of voice that their audience relate to and can transmit the message to their followers in a subtle way without directly showcasing it as an advertisement.

3- REACH A DEDICATED AUDIENCE

It is important to note that when your brand identity and guidelines fits a certain persona that an influencer embodies, then this influencer’s audience also relates to this same persona. Hence, collaborating with an influencer is a door opener for you to reach your targeted audience. No matter how niche the audience is, there are possibilities to reach it through an influencer, especially through micro-influencers who sometimes have more impact on certain target audiences.

4- INCREASE YOUR ROI

Although many still see it as challenge to measure the return on investment of influencer marketing, multiple studies have shown that it yields a great ROI.  Other than the revenue, there are some underlying effects that are directly related to influencer marketing.

  • Increase brand awareness: thanks to influencer marketing, brands can tap into a market they didn’t have easy access to previously.
  • Increase earned media value: depending on the kind of campaign in place, brands can increase their page likes, impressions and drive engagement through clicks and user generated content.

5- IMPROVE YOUR SEO RANKING

Influencer marketing is not just about posting pictures and videos on social media platforms but can include other kinds of interactions and mentions. If the influencer you are in talks with is a blogger, leverage their talent and feature your brand in one of their blog posts. This will generate high quality backlinks to your website which will improve your search engine ranking.

In a few words…

Regardless of the region or industry you operate in, influencer marketing has many advantages that your brand can focus on. However, it is important to make the right due diligence when selecting an influencer to be associated with your brand in order to reap all of the benefits of the collaboration.

Source:

Word of Mouth Marketing in 2019: How to create a strategy for Social Media Buzz & Skyrocket Referral Sales

How Big Is Influencer Marketing in 2018?

How to Develop a Thriving E-Commerce Business

Since its debut in 1991, the e-commerce industry has been on the rise, and has been booming in recent years. Many factors are affecting people’s inclination towards this phenomenon; social media, smartphones, and convenience being on the top of this list. However, not all e-commerce businesses thrive. Here are the top tips to keep in mind when launching or re-launching your ecommerce business:

1- STRATEGY BEYOND CONSTRUCTION

A clear strategy that details your goals and how you plan on achieving them is crucial for the success of your business. Keep in mind that your business mix, specifically your online business mix, does not solely consist of your e-commerce platform. It includes your online presence, your user targeting strategy, your distribution process, and your unique selling proposition. What do you have that others don’t? These and other factors play a big role in setting the ground for your online business development.

2- PUT IN THE RIGHT CAPITAL

Setting up an online store can be done by anyone starting at few thousand dollars (even less) but it takes more than that to bring a business to life. Like all newly opened businesses and ventures, starting an online shop requires more than just setting your site live and sitting back. For instance, many traditional businesses have held back from investing on their online stores but are ready to put in tens of thousands to hundreds of thousands of dollars into decorations for a new physical store.

Build it and they will come is a dream and investment into building your ecommerce presence should go beyond just the platform and into many departments including logistics and marketing. Part of your marketing budget must look at the possible trackable loss of first-time buyer transactions. Understanding the TLV (Total Lifetime Value) of your customer is one of the critical assumptions and KPIs your organization must track. Is losing $10 per first-time transaction good for business? It actually might be, and that depends on your TLV.

Having enough capital to build your store, your brand and drive sales to prove your business model is fundamental to proving and then growing your success.

3- DESIGN AN EXCEPTIONAL EXPERIENCE

Designing and developing a great website is definitely one of these factors,  and no, we are not just talking about the look and feel of it but about the whole customer experience. While it may be relatively easy to design a visually appealing site it takes much more research and work to develop a platform that works with the latest features and functionality.

An exceptional user journey has a lot to do with the clarity of the content you have on your website, having an easy and clear checkout process as well as the way you are showcasing your products.

Responsive websites are also essential as they allow the customer to have the same experience across desktop, mobile and tablets. Although the visitor to sale conversion rate is lower for mobile phones than other devices, 2.03% for mobile compared with 4.68% for desktop (smartinsights), designing for the mobile phone is more critical in 2019 than ever. Not having your site built for mobile will penalize in Google’s search algorithm, hurt your SEO and lower your conversion rate making it more expensive to acquire a customer.

4- PARTNER UP WITH PEOPLE WHO KNOW HOW TO DRIVE ENGAGEMENT

One of the main pillars behind the success of your e-commerce is knowing how to drive quality traffic that converts. The funnel below showcases the conversion rate at the different stages of the user journey.

Source: Smartinsights.com

source: smartinsights.com

Following points to consider:

Marketing automation is a must when it comes to higher conversion rates and increased customer TLV. In each stage of the funnel, customers can be retargeted through specific ads that drive them back to your website and email reminders can be sent out.

E-mail campaigns are the essence of retargeting campaigns. As the chart below shows you, conversion rate is highest for e-mail campaigns, as the receiver, a customer or a prospect, is already familiar with your brand and what if offers.

Search engine optimization (SEO) is very important to lower your e-commerce’s overall acquisition cost. Hey, who doesn’t want free traffic? Appearing in strategic and prominent places on Google or other search engines can be a game changer when users are performing local searches.

Another way to increase your average checkout value and overall sales is to implement strategic upselling functionalities by showcasing featured product that are complementary or similar to what the customer is looking at. Or, by adding value incentives through bundles or strategic discounts: buy two get one free, free shipping on orders above a certain mark, etc.

Site performance and speed affect the conversion rate on your website. An appealing and responsive website is ought to deliver a higher conversion rate. Every second faster your website loads, conversion rates increases and hence so do your sales. Selecting the right hosting company, ecommerce software/platform and caching system is critical.

Source: Smartinsights.com

Are you ready to take your brand’s digital presence a step further? Contact us now.

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E-commerce conversion rates – how do yours compare?

Wissam Kamal x #PeopleWhoAddBloom

Wissam Kamal visited our offices to answer some of our questions. There were interesting insights on his career as a stand-up comedian, a few jokes and a few interruptions. We talked about his favorite stand-up comedian, the cities he would like to perform in and the causes he is interested in.

Watch the video to know more about this Lebanese stand-up comedian.

Q: Instagram or Facebook?

A: Instagram

Q: Your go-to website is _______

A: Youtube

Q: 3 Things or thoughts that keep you motivated

A: Low / Self / Esteem

Q: The Secret of You is …

A: Determination

Q: The last time you made someone happy was when ….

A: I did last live show

Q: You want to have dinner with …

A: Chaplin

Q: Your Biggest Success is …

A: The fact that I’m still doing the things that I love with everything that is happening

Q: The one thing you would do differently is…

A: Procrastination

Q: Social Media Changed The World By ….

A: Having 20 Mln people like a picture of an egg #Stupid

Q: In the next 5 Years you are looking forward to…

A: Tour

Q: How Do You *AddBloom?

A: Check answer to question no. 4

In the past years, Wissam has learned sign language in order to reach a wider audience through his shows.

2019 Social Media Trends

The ever-changing Social Media landscape makes it quite difficult to predict what will happen in the next few months, yet year, to come. The regular apps’ feature and algorithm updates witnessed, as well as the changes in consumption preferences, dictate brands to develop flexible social media and digital strategies. These occurrences challenge marketers to reinvent themselves, cut through the clutter and engage with their brand’s audience in new ways. Here is a brief overview on what marketers should be looking at in 2019.

Video Content

Video content will continue to boom in 2019. While images speak a thousand words, videos transmit an experience. Live coverages, IGTV, stories, detailing how-to’s and tutorials elevate the customer experience and allows brands to engage with their audience on a deeper level.

This is also true for the Live Feature where instant feedback and interaction is possible. According to this Infographic published by Facebook on the 2-year-anniversary of their Live Feature, “the average daily Live Facebook Broadcast has doubled year-over-year since 2016.” We expect the numbers to grow even more in the coming years especially after Facebook’s announcement about testing live video shopping.

User Journey Personalization

The way people interact with brands, social apps and the internet in general says a lot on the person behind the screen. The vast amount of data being uploaded by individuals and collected by brands, allows marketers to gain insights on a person’s behavior which in turn unlocks user-journey personalization opportunities. Positive and personalized experiences nurture a person’s loyalty to a brand. While Netflix suggests content based on your taste, Amazon and HiCart show you products you might be interested in based on past behavior, unlocking unique customer-brand engagement patterns.

Timing

Timing has and always will play a big role in the future of marketing. While it is very important to plan in advance, brands have to be aware of the events surrounding them and be responsive to them. This however has been everly present, and was reinforced by the widely acclaimed “You can Still Dunk in the Dark” Tweet by Oreo during the power outage at the 2013 Super Bowl.

Timing also translates into brand’s responsiveness to its community. The internet is alive 24/7, 365 days a year, good, bad or query, people expect an immediate answers. If a customer likes your brand, say thank you; visited your shop, invite them to visit another time. Meaningful and strategic interactions with your community should be at the heart of your communication strategy in 2019.

User-Generated Content

Some of you might agree that there is no better marketing than the one you don’t pay for. Word of mouth, translated in the digital world by customer’s post, stories or mentions is very important. Showcasing your brand from the customer’s point of view makes all the difference. The customer is not a customer anymore but part of the community that grows the brand, reflect its identity and allow people to identify with it.


Women taking pictures of their ice cream cones. Emma McIntyre/Getty

Mobile vs Desktop

It is no surprise that people are spending more and more time on their smart phones on average consuming over 3 hours of digital media via mobile per day. This trend is not new, however it is has grown exponentially over the years. In 2019, we expect to see more brands moving towards a mobile-first strategy, developing their content and their experience to be responsive to every platform.

Young people on their phones and tablets.

Influencer Marketing

2018 saw the rise of influencer marketing. It is expected that this form of marketing will be a $2.38 billion market by 2019. The growing industry is attractive to many, hence brands will have to do their due deligence in order to differentiate between real and impostors by studying the engagement and overall online presence of people they plan on working with. Influencer marketing doesn’t necessarily mean working with big names in the market, some brands might prefer working with micro-influencers who have a dedicated following and are more accessible.